United Bank Customer Says Glitch Leaves Account in the Red | NBC Connecticut

United Bank Customer Says Glitch Leaves Account in the Red

(Published Wednesday, Jan. 7, 2015)

An unidentified glitch has rattled some United Bank customers in Connecticut today, one of whom said the problem left her account in the red.

United Bank, which took over Rockville Bank during a merger last year, has not told the NBC Connecticut Troubleshooters precisely what the problem entails, or released any information on the scope of the issue, except to say it’s working to resolve it.

The Troubleshooters have spoken with at least one customer who says the glitch created a negative balance in her account.

United, now based in Glastonbury, responded with the following statement:

“We are aware that some of our customers experienced issues with their accounts today as well as accessing our online banking system. We identified the issue and we have a team working very hard to resolve the matter quickly so their accounts are updated and accurate. We are very sorry for any inconvenience this may have caused…”

Another customer mentioned concerns that the issue could cause checks to bounce, which the bank has not addressed.

It’s not clear how long it will take to remedy the problem.
 

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