A New Survey Ask Riders to Rate Metro North | NBC Connecticut

A New Survey Ask Riders to Rate Metro North



    (Published Thursday, April 10, 2014)

    A new online survey is asking Metro-North riders what they really think about the railroad and its service. 

    “The whole idea was to just capture the mood of commuters at the end of the winter, the end of spring,” said Jim Cameron, founder of the Commuter Action Group, which created the seven-question survey.

    The survey asks questions such as, "How would you grade Metro-North?" and "What are the biggest problems you encounter?"  So far, Cameron says the responses have been consistent.

    “The preliminary glimpse of the results show that passengers are not happy.  They're complaining about trains being late, lack of communication, the things we've seen in the past,” said Cameron.

    While the passengers NBC Connecticut spoke to didn't have any complaints, they think the survey is a good way to give feedback.

    “I think it's a good idea for you folks to have a survey, just to get a general idea about getting people's perspective on things,” said Craig Ballard.

    “I definitely think that's important to know how the passengers are.  We want everyone to be comfortable and feel safe,” said Kaleigh Quinn.

    Marjorie Anders, a spokesperson for Metro-North, released a statement, "Metro-North conducts its own annual, scientific, randomized and extremely thorough customer survey. We will continue to do so. We also have numerous ways for customers to contact us throughout the year, in person, by phone, by mail, by email, by social media. We value their input."  

    She also says Metro North values all input including this latest survey.

    “We're just going to issue the results to anyone that's interested: anyone who took the survey, Metro North, the DOT,” said Cameron.

    Cameron plans to go over the survey results on Sunday and release preliminary findings early next week.