Access Health CT has reached out to 395 people affected by a data breach when an employee of a call center doing work for the state-run health care exchange left a backpack with customers’ personal information on Trumbull Street in Hartford last week.
Inside that backpack were four notepads with 413 handwritten notes, including names and birth dates and Social Security numbers.
The person held responsible is an employee of a company called Maximus, the call vendor for Access Health CT, which was created in the wake of the 2010 health care overhaul.
As Access Health CT went through the notes, they identified 395 people whose information could be at risk. Among the 413 notes, were some duplicates and other people whose first names were the only identifying information, according to Access Health CT.
A priority-overnight letter has been sent to all the people affected and they are being offered free credit monitoring, fraud resolution services, identity theft insurance and security freezes of credit reports.
The Maximus employee apparently left the bag behind when he left a deli after work on Thursday evening and got a ride home, Ilene Baylinson of Maximus said last week.
Access Health CT officials found out about the breach around noon on Friday, when they received a call from the office of state Rep. Jay Case.
The Maximum employee is on administrative leave and “has had all system access privileges revoked,” according to Access Health CT officials.
Any Access Health CT consumers who have questions or concerns can call Access Health CT staff directly on a dedicated phone number for Privacy and Security at 1-860-757-6844 or (TTY) 1-855-789-2428.