A Bolton man reached out to NBC Connecticut Responds after receiving an almost $900 bill from Verizon, two weeks after canceling his service.
Justin Manchester bought his Samsung Galaxy S7 Edge in June, from a Verizon retailer called The Cellular Connection.
"They were running a promotion," said Manchester. "You get a free smart TV if you buy a Samsung phone. I thought it was a great deal."
Soon after buying it, he said he kept dropping calls and losing service. Manchester only had a few days to return his phone for free, so he did. He received the $886 charge two weeks later.
Manchester said an agent told him his refund didn’t go through, and that he needed to take it up with the store, TCC. Whenever he called TCC, he said, they told him they’d look into it, but then never returned his inquiries.
"I felt pressed for time," said Manchester. "And at one point, I thought, well maybe I should just pay the bill and try to get reimbursed for it."
Instead, the NBC Connecticut Responds consumer team contacted a Verizon representative, who looked into his complaint, found it was a mistake, and credited all $886 back into Manchester’s account.
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A spokesperson for TCC then sent the following statement:
"We are aware of Mr. Manchester’s complaint. While we strive to provide customers with refunds as quickly as possible, there are certain circumstances which may cause a brief additional delay, as was the case with Mr. Manchester’s situation. Nevertheless, before we even received notice of his complaint, his credit had been submitted through the appropriate channels. We trust that Mr. Manchester’s complaint has been resolved fully at this time," Kathryn Wiley, chief legal officer of The Cellular Connection, LLC., said in a statement.
