When Dalice Elizabeth Winery postponed one of its summer clam bakes, Southington native, Marisa Debboli, and 13 of her friends had to change plans.
With less than a month to go before her best friend’s wedding, Debboli thought she did everything right as a maid of honor. She planned the bachelorette party almost six months in advance and bought tickets to the event, costing the group $521.
Debboli was ready for a relaxing mid-July night out with friends at the Preston winery’s beach side clambake and then, the day before, she got bad news.
"I checked in to email just to see that we were all set—that we could show up and nothing else was needed," Debboli said. "And I was told that the event was actually going to be canceled the next day for inclement weather."
The winery offered to reschedule but with the wedding just weeks away, Debboli decided to take the group out for a nice dinner instead.
Meanwhile, she made every effort to get the group a $521 refund. Dalice Elizabeth’s owner agreed and six days after the scheduled event, an employee told her the check was in the mail.
She waited, but the check didn't arrive.
"A lot of times I was passed on to, 'I’ll leave a message with the person who handles our finances... he’s not in right now... I’ll leave a message with the owner,' but there was no callback," Debboli said. "And after a while, there was just no more responses."
That was the most frustrating part, she said. She didn’t want to feel ignored.
"I think sometimes people might give up in that situation," Debboli said. "I wouldn’t have given up for $100. It’s just not who I am."
Then, family members pointed her to NBC Connecticut Responds.
"Both my parents and (the bride’s) parents were like, 'Hey, you know, NBC (Connecticut) Responds, they get back to everybody. You should at least email them and see if it’s something they can try and help you with'," Debboli said.
The day after NBC Connecticut’s consumer team reached out, Debboli received a message saying her check was ready and available for her to pick up at her convenience.
"I can’t thank (NBC Connecticut Responds) enough for actually trying to advocate for consumers," said Debboli.
The employee who Debboli spoke with said the delay was due to a recent death in the family which required their full attention.