“Consumers need to know that, while our agency will continue its investigation, each Bernie’s customer needs to take action, including individually filing a claim with the federal bankruptcy court, ” Department of Consumer Protection Commissioner Jerry Farrell Jr. said.
Farrell advises consumers to gather and save all receipts, records and contracts between themselves and Bernie’s Fuel Oil, and send written notice to Bernie’s that they are cancelling their contract effective immediately.
People who pre-paid for fuel by credit card and believe they did not receive all the fuel paid for should call their credit card company to dispute the charge.
Consumers should also file a proof of claim with the bankruptcy court. The website for information and forms is www.ctb.uscourts.gov.
Also, file a complaint with the Department of Consumer Protection. The agency will review complaints to determine whether any criminal violations were committed by the company.
Mail copies of contracts and service agreements to: Dept. of Consumer Protection, Food and Standards Division, 165 Capitol Avenue, Hartford, CT 06106.
“While I do want consumers to file complaints with our department, I do not want to create any false hope that there will be quick or full restitution,” Farrell said.