AT&T Fined $1.1 Million Over Service Issues | NBC Connecticut

AT&T Fined $1.1 Million Over Service Issues

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    AT&T in Connecticut has been fined more than $1 million for not meeting quality of service standards.

    AT&T in Connecticut has been fined more than $1 million for not meeting quality of service standards.

    Communications Workers of America Local 1298 issued a news release on Friday saying the Department of Public Utility Control determined that AT&T Connecticut did not comply with “Quality of Service Standards for the Provision of Telecommunications Services” since 2001.

    The union represents almost 6,000 workers throughout New England.

    “The DPUC rule is crystal clear: 90 percent of out-of-service phones must be fixed within 24 hours. AT&T inexplicably and inexcusably has failed to meet that simple standard even one month since 2001," Attorney General Richard Blumenthal said in a news release. "Broken phones are a public safety hazard -- especially for the elderly and infirm for whom a working landline can be a matter of life and death."

    DPUC issued a “Violation and Assessment of Civil Penalty against AT&T Connecticut” for $1.12 million.