Mystery Tour Company Refunds Trip Months After Canceling

A group of friends who signed up for a mystery tour got an early an unexpected surprise when their trip was cancelled weeks before departure.

The company, Silver Mill Tours, said they couldn’t follow through with the scheduled trip because they didn’t have enough passengers. In a letter, they promised Carol Zenczak and her friends they’d receive a full refund, worth 1,800 dollars.

“And then we waited, and waited, and waited,” said Zenczak. “And after two months, we started sending emails to [Silver Mill] asking what the problem was.”

Two months after that, Zenczak reached out to NBC Connecticut Responds.

“I’m very disappointed with the company because we would have used them again,” said Zenczak. “And it’s our money—it belongs to us, so we just want it back.”

NBC Connecticut called and emailed a Silver Mill representative, asking about the status of the refund.

The spokesperson said the company has received an unusual amount of cancellations and that they always intended on following through with their promise.

The very next day, they did.

Zenczak and her friends received their money back.

“I can put it to a lot of good uses,” said Zenczak. “The holidays are coming and, like I said, I could put it towards something for next year.”

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