Betty Phillips thought she was out more than $400 after a trip to Las Vegas and it wasn't because of the casino.
Phillips tried buying five tickets to Divas Las Vegas on her phone. After entering her payment information and pressing the submit button, Phillips said she received an error message instructing her to try again. But when she did again, she received the same error.
After a few tries, Phillips gave up and one of her girlfriends bought the tickets from another vendor.
A short time later, Phillips received an email confirming her order from the website.
Phillips then called customer service and an agent confirmed the purchase went through and told Phillips the website has a no refunds policy.
Phillips tried disputing the charge, but her credit card company ruled in the website’s favor because it found the merchant didn’t violate any operating guidelines.
After NBC Connecticut Responds got involved, the website issued Phillips a full refund of $467.62.
Local
If you encounter an error during an online purchase, do not press the back button. You should open a new tab and try again.
Check your order history to see if the transaction went through.
If you cannot check the status of your order on the website, call customer service right away to find out if the order was accepted.
