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University Offers 'Adulting' Program to Teach Students to Cope

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    A skyrocketing number of students are seeking crisis counseling at East Carolina University, prompting the school to make sure it educates pupils not just on academics but also on how to cope with life's challenges, NBC News reported.

    ECU reported a 16 percent increase in student counseling appointments in the past two years. Those involving a crisis were up 52 percent, according to a July report that shocked officials on the Greenville, North Carolina, campus.

    "It wasn't just the numbers, it was the intensity and severity," said ECU Director of Counseling Valerie Kisler-van Reede. "It felt like something very different was going on — a lack of resiliency and the ability to cope."

    As a result, the college has boosted its counseling staff and resources and also introduced a new program — Recognition, Insight and Openness or RIO — to teach students self-talk, journaling, mindfulness and other cognitive-affective stress management techniques. RIO was adapted from a California Polytechnic State University workshop and originated with Central Washington University.

    Airlines Reading, Responding to Social Media Rants

    [NATL-DFW] Airlines Reading, Responding to Social Media Rants
    A new study says airlines are reading posts made by customers complaining over delayed or canceled flights and poor service, and are responding to those messages. Dallas-based Southwest Airlines has a team tracking Twitter, Facebook and other online sites 24 hours a day. When a customer vents about a problem, a representative reaches out to them. "The approach is really how can we help, wait a minute we hate to hear that.... so what is going on, give us some information and let's see what we can do to straighten this out," said Lisa Goode, with Southwest Airlines. Social media teams help airlines by rebooking customers or by helping keep them more calm by relaying information when problems crop up. (Published 27 minutes ago)

    A 2015 survey from the Center for Collegiate Mental Health at Penn State revealed that half of all students who visit the counseling services at the nation's colleges are experiencing anxiety, NBC News reported.

    Some say this generation of college students is having a difficult time "adulting" — a slang term for behaving like a responsible adult.

    But ECU officials say the problem is deeper, about resilience, and it begins long before they arrive at college.

    "They say the millennials have failed, but have not experienced (that) failure," said ECU Vice Chancellor for Student Affairs Virginia Hardy.