Caitlin Burchill
Caitlin Burchill

Caitlin Burchill has been NBC Connecticut’s consumer reporter since 2022. As a member of the NBC CT Responds team, she investigates consumer complaints, recoups viewers’ hard-earned cash, and empowers them to be savvy consumers, too.

In just six months in this position, she changed the policy of a major cruise line and an undercover investigation pushed our state’s international airport to make parking garage safer. In 2023, she and the rest of the NBC CT Responds team helped recover more than $100,000 for Connecticut consumers.

This role is a natural transition for Caitlin after asking the tough questions and advocating for community members while covering breaking news and the “big stories” around the state for NBC Connecticut for more than three years.

Caitlin’s breaking news reporting at NBC Connecticut was recognized when she and her colleagues won a 2023 New England Emmy for best larger market morning newscast. She has been nominated for other Emmy awards while working in both Connecticut and in Utah.

Before returning to New England, Caitlin was a reporter and fill-in anchor at KSL in Salt Lake City, Utah. There she covered raging wildfires, a Utah Jazz playoff run, and everything in between. Caitlin’s coverage of the Route 91 Harvest Country Music Festival tragedy in Las Vegas received recognition from the Utah Society of Professional Journalism.

She is a 2023 Money Management International Financial Literacy and Education in Communities Awards recipient.

Caitlin began her journalism career behind the scenes in Boston and later as a reporter and anchor in Bangor, Maine. She was born in Walpole, Massachusetts and captained the volleyball team at Colby College in Waterville, Maine. Go MULES!

Caitlin is a board member for Girls on the Run Greater Connecticut. When she is not working, she hopes to be cheering on Boston sports teams, relaxing on a boat on Cape Cod, or mapping out her next travel adventure.

If you have a consumer problem, submit your complaint to NBC CT Responds here.

The Latest

  • Frances Serdjuk and her husband
    NBC CT Responds Feb 13

    ‘We trusted him': Retirees say financial advisor left them for broke

    When you invest with a financial advisor, you trust them to guide you toward your financial goals. But retirees, including those living right here in Connecticut, say they woke up one morning to find their investment accounts drained. “We gave him everything we owned. Everything. He just destroyed us,” said Frances Serdjuk, of Winter Haven, Florida. She and her husband…

  • NBC CT Responds Feb 10

    NBC CT Responds helps Somers consumer after paid bill sent to collections

    Lisa Horan paid a $2,206 invoice for an emergency room visit last summer. But imagine her surprise when she started being contacted by collections months later. So, she reached out to NBC CT Responds for help. Horan received emergency treatment at Johnson Memorial Hospital in June. The check for her $2,206 medical bill was cashed in October. And yet in…

  • NBC CT Responds Feb 3

    Windsor woman gets out of traffic ticket trouble with help of NBC CT Responds

    A Windsor woman hadn’t traveled to New York, but she wound up in legal trouble there involving a car she no longer owned. For months, notice after notice came to Shirley Keeler’s Windsor home that said she had to pay a fine for an unregistered vehicle, or she may be subject to additional penalties like possible arrest or imprisonment....

  • NBC CT Responds Jan 29

    Cold consumers get heat back after NBC CT Responds report

    NBC CT Responds is hearing from more customers who have been left out in the cold since the team first reported issues with Uncas Gas Tuesday. Some customers tell us their monthly automatic propane deliveries never arrived, leaving them without heat for days and without answers, too. Uncas Gas blames staffing issues and extended periods of cold for the delivery…

  • Scams Jan 29

    Getting calls that you have a pending loan application? You're not alone

    Lots of folks are getting calls that they have a pending loan application. But in most cases, they never applied for a loan recently. The Better Business Bureau says it has received 500 reports of these aggressive calls targeting consumers since November. The husband of NBC CT Responds Consumer Reporter Caitlin Burchill says he has received seven of these voicemails…

  • NBC CT Responds Jan 28

    Some Uncas Gas customers without heat, unsure of next propane delivery

    Some Connecticut consumers say they’ve been left out in the cold – literally. It’s been days since they’ve had heat. Their monthly propane delivery never arrived. So, they reached out to NBC CT Responds. The Fazekases say they’ve been Uncas Gas customers for more than two decades and have had no problems with the company’s automatic delivery program. Until...

  • Close-up of female hands doing calculations
    Taxes Jan 21

    Tax filing time: free tax resources available for CT residents

    It’s hard to believe it’s that time of year again. Time to start thinking about filing your taxes. There are free resources to help some Connecticut residents. IRS Direct File This year, the IRS is piloting a new, free service in Connecticut called “Direct File.” The online software’s data input tool guides taxpayers through the filing process with virtual...

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    California Wildfires Jan 13

    Tips to make sure your CA wildfire donations get into the right hands

    As fires continue to rage in California, it’s natural to be compelled to help. But which charities can you trust? The following charities have been vetted by NBC News: The charity assessment organization, Charity Navigator, has also created a list of nonprofits responding to the fires. Its list is broken down into categories of who the highly rated charity...

  • Judge-gavel-generic
    NBC CT Responds Jan 10

    How do you know a notice to join a class action lawsuit is legit?

    There’s lots of talk online right now about the Verizon class-action settlement. People who received a payment this week have been poking fun at the small payout amount. But as other companies are embroiled in legal trouble, how do you know when you receive a notice to join a class action lawsuit that it’s legit? NBC CT Responds has...

  • Cybersecurity Jan 9

    How to protect your child's personal information after PowerSchool data breach

    Many parents were alerted this week that PowerSchool had experienced a data breach. PowerSchool is a tech software that – according to some letters from superintendents to parents – is used in 9 out of every 10 Connecticut schools.   In some cases, students’ social security numbers were stolen in the breach.   Cyber security experts recommend safeguarding your children’s information...

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