Caitlin Burchill has been NBC Connecticut’s consumer reporter since 2022. As a member of the NBC CT Responds team, she investigates consumer complaints, recoups viewers’ hard-earned cash, and empowers them to be savvy consumers, too.
In just six months in this position, she changed the policy of a major cruise line and an undercover investigation pushed our state’s international airport to make parking garage safer. In 2023, she and the rest of the NBC CT Responds team helped recover more than $100,000 for Connecticut consumers.
This role is a natural transition for Caitlin after asking the tough questions and advocating for community members while covering breaking news and the “big stories” around the state for NBC Connecticut for more than three years.
Caitlin’s breaking news reporting at NBC Connecticut was recognized when she and her colleagues won a 2023 New England Emmy for best larger market morning newscast. She has been nominated for other Emmy awards while working in both Connecticut and in Utah.
Before returning to New England, Caitlin was a reporter and fill-in anchor at KSL in Salt Lake City, Utah. There she covered raging wildfires, a Utah Jazz playoff run, and everything in between. Caitlin’s coverage of the Route 91 Harvest Country Music Festival tragedy in Las Vegas received recognition from the Utah Society of Professional Journalism.
Caitlin began her journalism career behind the scenes in Boston and later as a reporter and anchor in Bangor, Maine. She was born in Walpole, Massachusetts and captained the volleyball team at Colby College in Waterville, Maine. Go MULES!
Caitlin is a board member for Girls on the Run Greater Connecticut. When she is not working, she hopes to be cheering on Boston sports teams, relaxing on a boat on Cape Cod, or mapping out her next travel adventure.
If you have a consumer problem, submit your complaint to NBC CT Responds here.
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If you haven’t received a tax refund yet, you’re not alone. NBC CT Responds has heard from some frustrated taxpayers, but the state says it is making progress. Connecticut’s Department of Revenue Services says it has stopped $8 million of fraudulent returns just this year. Tax Day was April 15, and we’re told 55,000 returns were flagged for review....
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There are almost 80,000 job openings in Connecticut, according to the state Department of Labor. But we’ve heard from job seekers who say landing a position isn’t easy—artificial intelligence might be part of the challenge. “Research is showing that more than 80% of all US companies are using some form of AI in their hiring process,” said Amanda Augustine,...
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Need a garage door fix? What to watch out for as state investigates repair scams
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