Norwich McDonald’s Adds Self-Order Kiosks - NBC Connecticut

Norwich McDonald’s Adds Self-Order Kiosks

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    The McDonald’s of Norwich at 78 Town Street reopened on Wednesday with digital self-order kiosks and dine-in table service.

    It is the first McDonald’s restaurant in Connecticut to offer customers the new advances in service, according to a release from the Connecticut and Western Massachusetts Owner/Operator Association. 

    The restaurant's operator hopes the new digital kiosk technology makes ordering and paying for a meal easier. Customers may browse the menu and tailor their order to their liking. Their meals will then be delivered straight to their table by McDonald’s crew members.

    The Norwich restaurant made other upgrades to the facility.

    “With self-ordering kiosks, table service, as well as comfortable seating, beautiful lighting and décor, flat panel TVs, free WiFi, and a pleasing interior design, this McDonald’s is truly something new and exciting for the town of Norwich,” said the restaurant’s representative Charlene Durham.

    More than 2,600 McDonald’s restaurants internationally have already incorporated these changes, with more than 500 in the U.S. alone.

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