911 Outage Affected Some Dispatch Centers Friday - NBC Connecticut
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911 Outage Affected Some Dispatch Centers Friday



    911 System Outage on Friday

    Several 911 centers in Connecticut were unable to receive calls on Friday.

    (Published Monday, Aug. 14, 2017)

    The NBC Connecticut Troubleshooters are trying to get more answers about a hiccup with Connecticut’s new 911 system being rolled out statewide. 

    Neither the state nor the vendor installing this new software will say much about this latest problem. The NBC Connecticut Troubleshooters confirmed that late Friday morning, as many as four regional dispatch centers went down in the eastern part of the state, according to people who work in the dispatch community. 

    The centers affected included Connecticut State Police Troop K, Troop E, Troop D, and Quinebaug Valley Emergency Communications. 

    The NBC Connecticut Troubleshooters have learned that when some of the calls went unanswered, dispatchers eventually were able to call the callers back. 

    AT&T, the vendor installing a new, $13 million Next Generation 911 software package across our state, gave a statement explaining, “We are aware of an issue which briefly affected a very small number of emergency calls on Friday morning. All callers were able to speak with emergency services. The issue has been resolved and the system is working normally.”

    AT&T’s spokesperson took issue with us calling this an outage, but would not provide additional information. The state has not provided anything more either. On Friday it strictly confirmed the state 911 system was down, “…temporarily and sporadically.” 

    The state has said the new system is expected to be fully installed, up and running, by the end of this year.