The maker of UGG boots said a promo code for 60 percent off an online order was intended only for internal use.
UGG posted a statement on its website explaining that the CAMPUSFREEFORALL code was released at an internal employee event and circulated to the public without authorization.
As a result, UGG said it cannot honor the deal, upsetting many customers.
A Stamford woman reached out to NBC Connecticut after her order was canceled.
Jackie placed two separate orders with ugg.com on Tuesday morning.
The first order totaled $335. After applying the code, it came to $134 before tax. Jackie saved even more on the second order, which came to $690 at full price. After the discount, her total was $276 plus tax.
A few hours after receiving emails confirming the orders, Jackie received two identical cancellation emails.
They read, “Unfortunately, when reviewing your UGG® order… we were unable to fulfill it due to problems with the payment or billing information provided.”
A few hours later, another email from UGG appeared in Jackie’s inbox, explaining what happened and offering 15 percent off her next order.
Jackie said she’d like to see UGG honor the deal, even though it has no obligation to do so.
According to the terms and conditions on its website, UGG reserves the right to correct any pricing errors, "Even after an order has been placed. We may change or update information without prior notice at any time. Consequently, we apologize for any inconvenience that such errors may produce."
NBC Connecticut reached out to UGG to find out how many orders were placed using the unauthorized code, and if any of those orders were processed before the leak was discovered.