Connecticut Drivers Frustrated With Handling of Takata Recall - NBC Connecticut

Connecticut Drivers Frustrated With Handling of Takata Recall

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    NEWSLETTERS

    Consumers Fed Up With The Way Takata Airbags Recall Is Being Handled

    First they learned that their car is being recalled because of an inflator that causes its airbag to explode Then they quickly found out the part could not be replaced right away Now they are being warned about having passengers in the car with them (Published Wednesday, Nov. 4, 2015)

    Some Connecticut consumers are fed up with the way the Takata recall is being handled.

    First they learned that their car is being recalled because of an inflator that causes its air bag to explode. Then they quickly found out the part couldn’t be replaced right away. Now they’re being warned about having passengers in the car with them.

    In a letter NBC Connecticut obtained that Toyota sent, the company recommends that customers drive their car without a passenger in the front seat, because of the risk of injury.

    “It makes me very nervous,” Gerry Brown, of Wethersfield, said.

    Other consumers are still trying to figure out what to do.

    “I might have gotten something over a year or so ago I’m not sure and I wasn’t clear as to what it was and it was one of those things I didn’t have time to research so I just sort of put it aside,” Brown said.

    Joseph Klimas is the general manager of the Toyota dealer in Middletown and says there’s a laborious process to getting the airbag part replaced.

    “If it’s not available we go in and check every week to 10 days with that VIN to see if parts are available,” he said. “We’re kind of at the mercy of not only the supplier but also the manufacturer.”

    It’s not just Toyota. Honda, Nissan, GM, Ford, Mazda, Mitsubishi, Subaru, BMW, Chrysler and Daimler are all affected.

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