The state Department of Motor Vehicles is temporarily closing its four photo license centers and moving those employees to major branch offices to help with a backlog that has lingered since a computer upgrade last week.
Long lines and hours-long wait times have plagued DMV branches for a week now as a result of a new software rollout introduced last Tuesday. The department even stopped accepting walk-in customers Friday afternoon in an effort to address the backlog.
Now the DMV is suspending services at its photo license centers at 12 Main Street in Derby, 386 Main Street in Middletown, 70 West Street in Milford and 137 Henry Street in Stamford.
"We know it is an inconvenience for those people who use them two days a week, but staff is needed to help in our other offices where the customer volume is substantially higher," DMV Commissioner Andres Ayala Jr. said in a statement Tuesday.
DMV employees working at the license centers will be temporarily moved to main branches. The license centers will reopen once long lines subside at other DMV offices, according to the agency.
In the meantime, customers who wish to duplicate or renew their driver's licenses should visit AAA offices. Those who wish to cancel or return a license plate can complete their transactions online at ct.gov/dmv.
