Even a blizzard can’t shut down Broadway, one Connecticut woman learned.
Mary Kay had five tickets – totaling $1,265 – to see the Book of Mormon in New York City.
She was supposed to make the drive from Ellington to see the play but after New York Governor Andrew Cuomo declared a state of emergency on Jan. 4, she canceled her plans.
Kay requested a refund from the ticket website, Good Seat Tickets and was denied. According to the company’s policy, refunds or exchanges will only be issued if the performance is canceled.
That’s when NBC Connecticut Responds reached out to Good Seat Tickets on behalf of Kay.
“We are very sorry that our customer had a less than favorable experience with her ticket purchase. We gave her the choice of either getting a new set of tickets or a full refund,” Darnell Goldson, a spokesperson for Good Seat Tickets, told NBC Connecticut.
Kay decided to take the full refund but hopefully, she’ll get to see the show in the future.
