A Prospect woman bought a hi-tech machine thinking it would make laundry less of a chore but that wasn’t the case.
Carmelita Rifkin was excited about getting her very first and only Magtag washer in 2016, but she showed NBC Connecticut Responds the stains and dirt still on her clothes after each cycle.
“I was so very frustrated,” Rifkin said. “With spending all of that money and getting a washing machine that did not wash my clothes.”
Rifkin followed the instructions attached to the $950 machine.
“The clothes would be partly dry underneath, clothes came out dirty,” Rifkin said.
Rifkin contacted Whirlpool, which owns Maytag, telling the customer service representative there may be a defect with the machine. She said the company agreed there was an issue.
“’If it’s not right, it shouldn’t do this or that,’” Rifkin said the representative told her. “’We’ll send someone up.’”
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The washer was covered under a one-year warranty and Rifkin spent an additional $100 for a six-month extended warranty.
“I just felt like something had to be wrong with the machine. At first, I would get excited thinking my clothes are going to come out,” Rifkin said.
But after multiple service calls by the Maytag repairman to Rifkin’s home, she said the machine still wasn’t doing the job.
After NBC Connecticut Responds reached out to Whirlpool, they notified Rifkin that they would pick up the washer and refund her $1,099 for the cost of the machine and the extended warranty.
