The abrupt closing of Sam’s Clubs in Manchester and Orange is causing concern for some customers trying to return items.
Justin David, of South Windsor, said he was turned away at the door when he showed up to the Manchester location on Sunday. He said he wanted to return a rubber boot mat tray that he purchased before Christmas for $12.98.
Since the store is still open for business, David expected to get a full refund for the item over the weekend. The company said it will close 63 locations across the country by Jan. 26.
Instead, David said he was not allowed to enter and said employees told him that location was no longer accepting returns and that he needed to go to Sam’s Club in Newington.
David told NBC Connecticut Responds he spotted signs posted at the store’s entrance which stated returns were not allowed anymore.
He filed a complaint with the corporate office about this policy and didn’t hear back from the company.
NBC Connecticut reached out to Sam’s Club for clarification and a spokesperson said David was given incorrect information and should have been able to return his item because the signs he saw in the store refer to any sales made since the closing was announced. Those items are final and cannot be returned to any Sam’s Club location, the spokesperson said.
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The Sam’s Club representative said they plan to reach out to David directly to correct the issue.
Experts said return policies for store closings can vary depending on the retailer so they suggest calling ahead.
