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Stone Steps Falling Apart One Year After Repairs

When Jaclyn Piscitelli bought her New Britain home in 2016, she needed to make a few improvements in order to pass inspection. Among them, fixing the stone steps out front.

Piscitelli said her realtor recommended a contractor to do the work. Piscitelli hired him to resurface the steps.

“They came out great,” she said.

But the work didn’t last. Piscitelli said just about a year after the work was completed, she noticed the stone was in bad shape.

“Just cracks at first, but very deep cracks,” she said.

Piscitelli told NBC Connecticut reached out to the contractor in January by email. He told her he would come by the following week to take a look. But Piscitelli said the contractor didn’t come.

She said she contacted him four more times in the following months. Piscitelli said he responded twice, but never showed up. Finally, Piscitelli reached out to NBC Connecticut Responds in early May.

“You guys get things done. Because of that, I figured it was worth a shot. I had nothing to lose,” she said.

Our consumer team reviewed Piscitelli’s contract. It said the work was guaranteed for one year from the date of completion. Piscitelli notified the contractor of the issues within that time frame.

Responds reached out to the contractor on her behalf and received an emailed response the same day. It said, “Of course we will take a look.”

Piscitelli said a week later, she had a letter in her mailbox from the contractor. He apologized for the delay and said he would not be working in the area for a while. The letter included a check for $850, the cost of the original job.

“I feel so grateful. So grateful. Knowing that somebody else has your back that can step in and just act as a voice for you when no one else is listening," Piscitelli said.

The contractor did not respond to our follow up request for comment.

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