A Lebanon woman reached out to NBC Connecticut Responds for help when an unexpected student loan charge came out of her account.
Rita Parciak says she checks her bank account daily, so she was quick to spot a charge that didn’t belong.
FedLoan Servicing, Parciak’s student loan servicer, withdrew $190.56 from Parciak’s account on June 7, 2018.
But Parciak says her payment usually comes out around the 15th of the month. It’s also less than she was charged on June 7.
Parciak contacted the company right away, but says a representative told her there was no record of the transaction. The rep asked Parciak to send proof of the charge from her bank.
Parciak sent her bank statement and says she followed up with the company regularly.
“They said it would take time, so I just kept emailing them about the situation. They said maybe we’ll look into it, it may take up to 90 days to get the refund, we’re not sure what it is,” Parciak said.
Parciak says she planned to use that money to pay some of her bills. After about a month passed with no answers, she reached out to NBC Connecticut Responds.
Our consumer team got in touch with FedLoan Servicing on Parciak’s behalf. Two days later, Parciak got a call from the company.
“I was relieved. And I really didn’t worry about it as much after that because I knew I’d eventually get my refund,” Parciak said.
Parciak says the rep told her the charge resulted from a payment plan she set up for her daughter’s student loan in 2012, before that loan was deferred.
Parciak says she and her daughter were not notified the loan was no longer in deferment.
FedLoan Servicing said federal privacy laws prevent them from discussing Parciak’s account with NBC Connecticut, but confirmed they were in contact with her.
Parciak says the company straightened everything out and she received a refund check for $190.56.