Eversource Addressing Gas Outage in Monroe

There is a problem with gas service in Monroe and Eversource has been working to resolve it.

Several residents reported issues with natural gas on Monday night and Eversource said initial estimates were that 815 customers were affected and around 215 customers were actually impacted. That number was down to 45 as of 11:45 a.m.

Officials believe a faulty gas main valve caused the issue between 5:30 p.m. and 6 p.m. on Monday. 

Eversource was working in the roadway on Old Tannery Road and going door-to-door.

All Eversource employees have company-issued identification and need to get into affected houses to turn off all gas appliances, turn on the gas meter, relight pilot lights and check appliances.

Customers should not attempt to do this on their own, according to Eversource and they hope to have the issue resolved by the end of the day.

Monroe Police also have a mobile command unit working on fixing the issue.

Customers who have questions should call 800-989-0900.

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