State officials said the state Department of Motor Vehicles has reduced wait times to less than 20 minutes and plans to make additional improvements after making it possible to do more online rather than wait in line in person for several transactions.
DMV Commissioner Sibongile “Bongi” Magubane said Tuesday that the DMV has moved more than 20 transactions online and they are looking at overhauling the website and upgrading the appointment system.
During a news conference Tuesday, Gov. Ned Lamont said when it came his "in line to online" plans, he wanted to start with DMV and treat residents like customers and said the DMV has done 750,000 online transactions.
Lamont said the first experience many young people have with state government is going to the DMV and it can be burdensome.
“For me, to make DMV one of our showcases in terms of how we could slowly transform government, make sure it’s more customer-friendly, and make sure that you have a sense that we’re making progress, was symbolically very important,” Lamont said, and it’s very important to people who save hours.
Magubane said that for people who do go into the DMV, acrylic sheets will remain up.
Lamont also said Tuesday that the state Department of Labor in July will move unemployment compensation claims online as well.
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