An Ansonia man needed the NBC Connecticut Responds team to help track down the deck furniture he bought back in the fall.
Donald Day said the store offered to hold the $308 set for him to pick up in the spring.
“When I got there, I saw that the store had closed,” Day said.
Day said he called the company’s corporate office with no result.
So he turned to Responds. Our consumer team was able to get ahold of a company representative, and put him in touch with Day.
The rep arranged to have the furniture delivered to Day’s home.
He was fortunate that even though the store closed, it was part of a chain that has other locations.
Day is now ready to enjoy the spring and summer on his deck.
If you have an unfulfilled order with a business that shuts down, write a letter to the company. Their mail is most likely being forwarded.
You can also file a dispute with your credit card company within 60 days of the purchase.