Next Generation 911 System Shuts Down Again

The state's troubled Next Generation 911 system shut down on Thursday morning at three dispatch centers in our state, the NBC Connecticut Troubleshooters found. 

Last year, the NBC Connecticut Troubleshooters aired a series of reports on multiple failures with the older software.

The Connecticut State Department of Emergency Service and Public Protection and AT&T said Connecticut State Police Troop D in Danielson, State Police Troop K in Colchester and the Bristol Police Department all experienced outages on Thursday morning for what they called a "brief" but unspecified time period.

AT&T, the lead contractor of the Next Generation 911 system, has repaired the problem.

“Earlier today there was an incident that affected some non-emergency calls, but it was quickly resolved and did not impact any 911 emergency calls,” At&T said in a statement to NBC Connecticut

Troop K had issues receiving 911 calls and they were re-routed to other dispatch centers. Bristol and Troop D only had problems with non-emergency lines.

The state emphasizes the failures involve the Next Generation 911 software in the process of being replaced later this year.

Contact Us