The employees at New Horizon Living Centers in Bristol are dedicated to helping others. Recently, they found themselves in need of assistance.
Center Director Mark Crandall told NBC Connecticut he filed a warranty claim on the center’s broken microwave.
After four repair attempts, it still wasn’t working. So a technician submitted a request to the warranty company for a replacement.
But three months later, Crandall said the request was still pending approval. He reached out to NBC Connecticut Responds for help.
We explained the situation to the warranty company, and a representative said they would get everything straightened out.
A few days later, Crandall got the go-ahead to pick out a new microwave, with a $500 allowance. The company delivered and installed it free of charge.