A Torrington woman struggled for weeks to get a refund for a faulty item due to a software error.
Bonnie Dougal purchased a portable essential oil diffuser for her car, plus several vials of oil and filters, from online retailer Live Yoga Strong. She contacted the retailer after the diffuser stopped working and was issued a replacement. Bonnie requested a full refund when the second diffuser turned out to be faulty as well.
Live Yoga Strong issued the refund and told her to expect a credit within 5 to 10 days, but the funds did not appear in her account. Bonnie contacted the company and was told the refund had been successfully issued.
After NBC Connecticut Responds reached out, Live Yoga Strong’s founder checked their systems and found a software error had prevented the refund from being processed. They corrected the error, reissued the full $59 refund manually, and apologized for the confusion.
Refunds can take several weeks to post to an account when returning purchases online or with a card, so you may want to keep an eye on your accounts until the credit is applied.
