public safety

State 911 Systems Outage Issue Have Been Resolved

Smartphone calling 911

The sporadic problems with 911 across the state have been resolved, according to Connecticut State Police.

Several towns reported partial 911 outages on Monday.

State Police said they received reports that the outage may be tied to a Comcast outage affecting parts of New England. The outage affected Comcast Voice Over IP phone customers, not mobile devices.

They worked with the carrier on the issue and as of 5 a.m. Tuesday morning all issues have been taken care of.

Officials from the state Department of Emergency Services and Public Protection said the preliminary information is that one of the carriers was attempting an update that might have initiated the disruption.

State Police said in an emergency, first try dialing 911.

This advisory went out yesterday saying if you cannot reach 911, you should contact the Connecticut State Police troop in your area. Those contact numbers are listed below.

TROOP A - Southbury
90 Lakeside Road
Southbury, CT
(800) 375-9918
(203) 267-2200
TROOP F - Westbrook
315 Spencer Plains Road
Westbrook, CT
(800) 256-5761
(860) 399-2100
TROOP C - Tolland
1320 Tolland Stage
Tolland, CT
(800) 318-7633
(860) 896-3200
TROOP B - Canaan
Route 7, 463 Ashley Falls Road
North Canaan, CT (800) 497-0403
(860) 626-1820
TROOP H - Hartford
100R Washington Street
Hartford, CT
(800) 968-0664
(860) 534-1000
TROOP D - Danielson
55 Westcott Road
Danielson, CT
(800) 954-8828
(860) 779-4900
TROOP G - Bridgeport
149 Prospect Street
Bridgeport, CT
(800) 575-6330
(203) 696-2500
TROOP H - Bradley
International Airport

30 Firehouse Road,
Building 85-361
Windsor Locks, CT (860) 292-7400
(860) 292-7410
TROOP E - Montville
P.O. Box 306
Uncasville, CT (800) 953-7747
(860) 848-6500
TROOP L - Litchfield
452A Bantam Road
Litchfield, CT
(800) 953-9949
(860) 626-7900
TROOP I - Bethany
631 Amity Road
Bethany, CT
(800) 956-8818
(203) 393-4200
TROOP K - Colchester
15A Old Hartford Road
Colchester, CT (800) 546-5005
(860) 465-5400

Officials advised people contact the non-emergency line for your local police department.

The Vernon Police Department and Tolland County Dispatch were among those experiencing the issue. Vernon police said they are still trying to determine the cause of the outage.

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