Storm Causes Outages for Access Health CT Customer Call Center

The weekend storm is causing problems for the Access Health CT call center on Monday.

Maximus, which runs the call center headquarters in Virginia, notified Access Health CT at 8:30 a.m. on Monday that the snow caused a technical outage and “has also impaired the ability of Maximus staff to travel to their offices to fix the problem,”
Access Health CT CEO Jim Wadleigh said in a statement.

“We have been told that they expect to have the issue resolved by the end of the day but there is obviously the possibility that problems might continue beyond that,” he added.

This comes during the last week of open enrollment.

“Naturally we are concerned that our call center is not fully functioning during our last week of open enrollment,” Wadleigh said in a statement. “Monday is usually our busiest day of the week so consumers calling us should expect very long wait times. As we have said in the past, any consumer who calls us before the enrollment deadline at midnight on January 31st and leaves a message will receive a call back after the deadline to help them enroll.”

People are urged to use the Access Health CT website.

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