Department of Consumer Protection

Ashley Verhagen said she researched several pool companies last winter. “Brian (Roy) was really the only one that reached back out and he said what we wanted to hear, told us that we would have a pool by the end of June so we were sold,” said Verhagen. They have the pool, but it’s still sitting in boxes on...

A Danielson contractor and an HVAC worker from New Haven are accused of forging paperwork to take $12,370 for heating work that was never completed.

A Danielson home contractor under investigation by the state now faces criminal charges.

The Department of Consumer Protection has issued a liquor permit suspension for a New Haven nightclub after a large fight and shooting took place on Thursday. Officials said Terminal 110, located on Sargent Drive, was issued the summary suspension after a referral from police regarding events that occurred during the early morning hours of Sept. 23. DCP officials said Terminal…

The Department of Consumer Protection (DCP) is reminding the public to be careful of potential scams and dangerous situations ahead of Tropical Storm Henri. DCP officials say you should pay attention to the following home safety concerns in the coming days: Portable generators — Never use a generator inside your home, basement, shed or garage, even if doors and windows...

The death toll from Saturday’s earthquake in Haiti continues to climb and crews continue to work around the clock to render aid to those injured. The widespread devastation around the country is leading to some organizations and individuals offering help to those suffering.

After 15 years in business, The Spa of Essex is closing its doors. The owner of the spa emailed customers in the end of July letting them know of the spa’s closure.

According to DCP, they’ve received 27 complaints about Justin Lanno and his business, CT Heat Pros LLC, since January.

According to DCP, they’ve received 27 complaints about Justin Lanno and his business, CT Heat Pros LLC, since January.

Experts predict many people will be doing a lot more online shopping this holiday season. “I already did. A lot,” said Grandell Thompson of Windsor. This year’s Cyber Monday is expected to be the biggest digital sales day ever, according to Adobe Analytics. It’s predicted that spending will be up as much as 35% from last year to potentially $12.7…

The Department of Consumer Protection, the Better Business Bureau Serving Connecticut and Attorney General William Tong are warning families to be aware of work from home scams that may be targeting vulnerable workers. The DCP said they have received complaints about re-shipping scams since the emergence of coronavirus in Connecticut. Many people in Connecticut who are out of work are…

State officials have launched an investigation into Frontier Communications. Attorney General William Tong and Consumer Protection Commissioner Michelle Seagull said the investigation comes after consumer complaints about what they called “excessive charges, poor service quality and unsatisfactory customer service” that started after Frontier acquired Southern New England Telephone Company in 2014.  Together, the Office of the Attorney General and Department…

To help keep you informed on the most shared and talked about stories, each Saturday and Sunday we’ll revisit five stories from the previous week, including the most recent updates.

Bad fuel can make a mess of your car and leave you with costly repairs.

Connecticut has licensed 82 hemp growers, two processors, and 21 manufacturers under a pilot program signed into law earlier this year.

Hurricane Dorian has finally moved out of the Bahamas, leaving devastation for several areas. Concerns are growing for the residents left to pick up the pieces. As many people look to donate to charities, it can be difficult to determine if their money or donated items are going to the right place.

Connecticut’s Department of Consumer Protection has opened an investigation into a possible violation of the Liquor Control Act at Diesel Lounge. The New Haven bar is under investigation for allegedly serving alcohol to a woman accused of causing a fatal hit-and-run crash in July.