Southwest Airlines

Southwest said it canceled about 16,700 flights between Dec. 21 through Dec. 31, failing to recover from severe winter weather.

With its flights running on a roughly normal schedule, Southwest Airlines is now turning its attention to repairing its damaged reputation after it canceled 15,000 flights around Christmas and left holiday travelers stranded.

Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays.

Southwest Airlines returned to a relatively normal flight schedule Friday, as the focus shifts to making things right with what could be well more than a million passengers who missed family connections or flights home during the holidays, and many of whom are still missing luggage.

The airline is trying to extract itself from a sustained scheduling mess.

It has less to do with the weather and more to do with something called the “point-to-point” model.

It’s been nearly a week since bad weather hit across the country and largely, airlines have gotten back to normal, but not Southwest.

SWAPA, the union that represents Southwest Airlines’ pilots, says the way Southwest routes are designed is part of the reason the airline has had such a difficult time rebounding from winter weather delays and cancellations.

The Southwest saga continues. It’s been nearly a week since bad weather hit across the country and largely airlines have gotten back to normal, but not Southwest. As the U.S. Department of Transportation investigates, here’s how one travel expert, the founder of Scott’s Cheap Flights, Scott Keyes describes the operational chaos: “I think the best way to think about...

NBC 5’s Diana Zoga interviews travel expert Scott Keyes about Southwest Airlines troubles.

“Rather than risking the flights getting canceled, we decided for the sake of needing to get back to work, we would jump in the car instead,” Huante said. The road trip became their best plan when Huante’s mom made an offer they couldn’t refuse. “My mom said, ‘You take my car. I’ll go get the oil changed. Get the...

Travel troubles are continuing and people around the country are feeling the stress, especially Southwest Airlines customers. According to Flightaware, more than 2,500 flights were canceled on Wednesday. It’s a popular time to travel, but it is taking longer than expected for some travelers due to ongoing delays and cancelations. It’s also impacting travelers flying into or out of...

The airline cut another 60% of its schedule even as operations at other airlines improved.

When travel plans don’t go your way, remember that you do have rights. Here’s what you should pay attention to.

In a video statement released Tuesday, Southwest CEO Robert Jordan apologized for the airline’s struggle to operate during the busy holiday travel week.

Both sides of the holiday weekend were trouble when it came to travel. First, the pre-Christmas winter storm, and now, cancellations and delays, particularly for Southwest Airlines, that have only intensified the post-holiday blues. “The word would be helpless,” said Paul Zito, who was looking to return to Florida after his trip to Connecticut. “It’s almost like you’re no...

Ten Southwest flights were canceled out of Bradley International Airport Tuesday. A day earlier, the carrier had canceled roughly 70% of its schedule around the country.

Continued troubles for Southwest Airlines meant more headaches for travelers trying to get out of Bradley Airport Tuesday.

Ten Southwest flights were canceled out of Bradley International Airport Tuesday. A day earlier, the carrier had canceled roughly 70% of its schedule around the country. If not you, you probably know of someone whose flight was cancelled. And with reduced operations the next couple of days, there seems like no end in sight for folks looking to rebook. It’s…

Rows of baggage carts could be seen on the tarmac at Dallas Love Field Airport on Tuesday.