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Southwest CEO Maps Out a Recovery After Holiday Meltdown: ‘We Have Work to Do'
Southwest said it canceled about 16,700 flights between Dec. 21 through Dec. 31, failing to recover from severe winter weather.
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Southwest Moves to Rebuild Reputation After Cancellation Chaos During Holidays
With its flights running on a roughly normal schedule, Southwest Airlines is now turning its attention to repairing its damaged reputation after it canceled 15,000 flights around Christmas and left holiday travelers stranded.
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Southwest to Give Over $300 in Points to Customers Impacted by Cancellation Chaos
Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays.
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Southwest Airlines Schedule Returns to Relative Normalcy After Week of Chaos
Southwest Airlines returned to a relatively normal flight schedule Friday, as the focus shifts to making things right with what could be well more than a million passengers who missed family connections or flights home during the holidays, and many of whom are still missing luggage.
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Southwest Says It Will Return to Normal Operations Friday After Days of Chaos
The airline is trying to extract itself from a sustained scheduling mess.
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Why Is Southwest Having So Many Cancellations While Other Airlines Are Not?
It has less to do with the weather and more to do with something called the “point-to-point” model.
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Traveling for New Years? Stuck in Southwest Saga? Expert Offers Tips
It’s been nearly a week since bad weather hit across the country and largely, airlines have gotten back to normal, but not Southwest.
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How Does Southwest's Point-to-Point Model Work?
SWAPA, the union that represents Southwest Airlines’ pilots, says the way Southwest routes are designed is part of the reason the airline has had such a difficult time rebounding from winter weather delays and cancellations.
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Traveling for New Years? Stuck in Southwest Saga? Expert Offers Tips
The Southwest saga continues. It’s been nearly a week since bad weather hit across the country and largely airlines have gotten back to normal, but not Southwest. As the U.S. Department of Transportation investigates, here’s how one travel expert, the founder of Scott’s Cheap Flights, Scott Keyes describes the operational chaos: “I think the best way to think about...
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Travel Expert Provides Insight on Southwest Airlines Troubles
NBC 5’s Diana Zoga interviews travel expert Scott Keyes about Southwest Airlines troubles.
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Stranded Friends Hit The Road to Bypass Southwest's Cancellation Chaos
“Rather than risking the flights getting canceled, we decided for the sake of needing to get back to work, we would jump in the car instead,” Huante said. The road trip became their best plan when Huante’s mom made an offer they couldn’t refuse. “My mom said, ‘You take my car. I’ll go get the oil changed. Get the...
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Travel Troubles Continue for Southwest Airlines Customers
Travel troubles are continuing and people around the country are feeling the stress, especially Southwest Airlines customers. According to Flightaware, more than 2,500 flights were canceled on Wednesday. It’s a popular time to travel, but it is taking longer than expected for some travelers due to ongoing delays and cancelations. It’s also impacting travelers flying into or out of...
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Southwest Cancellations Continue as Rival Carriers Cap Fares to Help Stranded Flyers
The airline cut another 60% of its schedule even as operations at other airlines improved.
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Passenger Advocates Keep Close Watch on Southwest Airline Troubles
When travel plans don’t go your way, remember that you do have rights. Here’s what you should pay attention to.
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Southwest CEO Releases Statement on Airline Troubles: ‘Truly Sorry'
In a video statement released Tuesday, Southwest CEO Robert Jordan apologized for the airline’s struggle to operate during the busy holiday travel week.
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Travel Headaches Intensify as Southwest Cancels Thousands of Flights
Both sides of the holiday weekend were trouble when it came to travel. First, the pre-Christmas winter storm, and now, cancellations and delays, particularly for Southwest Airlines, that have only intensified the post-holiday blues. “The word would be helpless,” said Paul Zito, who was looking to return to Florida after his trip to Connecticut. “It’s almost like you’re no...
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Southwest Flight Cancellations: What Passengers Need to Know
Ten Southwest flights were canceled out of Bradley International Airport Tuesday. A day earlier, the carrier had canceled roughly 70% of its schedule around the country.
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More Cancellations Strand Passengers at Bradley Airport
Continued troubles for Southwest Airlines meant more headaches for travelers trying to get out of Bradley Airport Tuesday.
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Southwest Flight Cancellations: What Passengers Need to Know
Ten Southwest flights were canceled out of Bradley International Airport Tuesday. A day earlier, the carrier had canceled roughly 70% of its schedule around the country. If not you, you probably know of someone whose flight was cancelled. And with reduced operations the next couple of days, there seems like no end in sight for folks looking to rebook. It’s…
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US Airports See Luggage Pileups in Wake of Winter Storm Delays
Rows of baggage carts could be seen on the tarmac at Dallas Love Field Airport on Tuesday.