A Connecticut solar company faces accusations of poor installations, communication and cooperation with inspectors and one agency is taking action.
The Connecticut Green Bank, which helps finance many of these projects in our state, has effectively terminated BeFree Solar from its program last month.
Green Bank said that BeFree Solar submitted fraudulent packing flips for payments on projects, failed to follow required contractor rules on the state's loan and lease programs, plus it was the subject of excessive complaints from customers and two towns where it participated in a Solarize Connecticut program.
BeFree Solar said it will appeal the Green Bank decision and shared with the NBC Connecticut Troubleshooters 200 pages of emails, statements and photos where it refutes each and every accusation.
The company adds it has installed more home solar systems than any other company through Green Bank programs and while every company strives for 100 percent customer satisfaction, that goal is rarely reached. BeFree Solar estimates based on the number of projects it has done the past two years versus complaints, it has a 98 percent satisfaction rate.