Facebook Vent Leads to Unprecedented Case | NBC Connecticut

Facebook Vent Leads to Unprecedented Case



    After a bad day of work, a Connecticut EMT went home and decided to vent to her social network of friends and complained about her supervisor on Facebook. She posted on from her own computer and then, she traded Facebook messages about the negative comments with other employees.

    After making the posts, Dawnmarie Souza was fired from her job at American Medical Response and federal authorities decided to fight for her. The National Labor Relations Board has filed a legal case, saying Souza’s comments are protected speech under labor laws.

    NLRB Facebook

    [HAR] NLRB Facebook
    At woman fired for making comments about her boss on facebook (Published Friday, Nov. 5, 2010)

    The NLRB alleges that American Medical Response of Connecticut Inc. illegally fired Souza.

    The complaint, filed Oct. 27 by the board's Hartford, regional office, could set a precedent for employers to heed as more workers use social networking sites to share details about their jobs.

    "It's the same as talking at the water cooler," said Lafe Solomon, the board's acting general counsel. "The point is that employees have protection under the law to talk to each other about conditions at work."

    Federal labor law has long protected employees against reprisal for talking to co-workers on their own time about their jobs and working conditions, including remarks that may be critical of managers. The law applies whether or not workers are covered by a union.

    NLRB officials claim the Connecticut ambulance company has an unlawful policy that prohibits employees from making disparaging remarks about supervisors and depicting the company "in any way" over the Internet without permission.

    "This is the first complaint we've issued over comments on Facebook, but I have no doubt that we'll be seeing more," Solomon said. "We have to develop policies as we go in this fast-changing environment."

    The trouble for Souza started when her supervisor asked her to prepare an investigative report when a customer complained about her work, according to the complaint. Souza claimed she was denied representation by her union, the Teamsters Local 443.

    Later that day, Souza logged onto her Facebook page from a home computer and wrote: "Looks like I'm getting some time off. Love how the company allows a 17 to be a supervisor."

    A 17 is the code the company uses for a psychiatric patient. Souza also referred to her supervisor with two expletives. Her remarks drew supportive Facebook postings from other colleagues.

    John Barr, an attorney representing the company, said the real reason Souza was fired was because of two separate complaints about her "rude and discourteous service" within a 10-day period. He said Souza would have been fired whether the Facebook comments were made or not.
    Barr said the company understands that workers have right to talk about wages and working conditions. But he said it stands by its policy against employees discussing the company on the Internet, including social media sites.

    "If you're going to make disgusting, slanderous statements about co-workers, that is something that our policy does not allow," Barr said.

    Jonathan Kreisberg, director of the board's regional office in Hartford, said the company's policy is overly broad. He acknowledged that the law protecting worker speech has some limits, such as not allowing employees to disrupt the workplace or engage in threatening conduct. But Kreisberg argued that Souza's Facebook comments did not cross a legal line.

    "Here she was on her own time, on her own computer and on her own Facebook page making these comments," Kreisberg said. "If employees are upset about their supervisor and get together on their own time talk about him, criticize and call him names, they can do that."

    A hearing on the case before an administrative law judge is set for Jan. 25.