Investigations

There are new developments in an exclusive NBC Connecticut investigation into the handling of a power surge after Tropical Storm Isaias. A state agency has now gotten involved. NBC Connecticut Investigates first brought you the story of one neighborhood dealing with thousands of dollars’ worth of damage in the aftermath of Tropical Storm Isaias. Th...

There are real-life consequences associated with social isolation. Experts believe it is a hidden health crisis amid the pandemic – especially for older people, many of whom reside in long-term care facilities across Connecticut. “We kept saying ‘Soon mom. We’ll be together again soon’,” said Lynn Norman of Plainville. ‘Soon’ became six month...

Tropical Storm Isaias knocked out power to hundreds of thousands of customers in Connecticut and caused millions of dollars in property damage. But for one neighborhood, the real damage happened when the lights came back on, and those homeowners say they have been left footing a chunk of the bill. The list of appliances residents say were damaged b...

Vehicle crashes involving wrong way drivers are some of the deadliest on our roads. NBC Connecticut Investigates has reported a series of stories about techniques to detect and prevent these kinds of crashes. One of the tools the state has been testing out is a wrong-way driver deterrence system. The pilot project is located on the I-84 off ramp at...

Known as COVID-19 “Long Haulers,” some survivors in this pandemic just cannot seem to find relief from the symptoms of the coronavirus. They want answers about what is happening with their health, even months after initially contracting the virus. Back in March, Caitlin Houston, a mother and blogger from Wallingford was continuously posting on soci...

Forced to confront long hold times, uninformed employees, and unresolved disputes, consumers around the country are sharing frustration with the state of customer service in 2020. Many families we heard from are surrendering to lousy customer service and leaving money on the table – in the middle of an economic recession. Those are the key findings...

Pets are getting a lot of people through the challenges and isolation of the pandemic. But some people are taking advantage of families looking for a puppy companion – the Better Business Bureau reports that puppy fraud has skyrocketed in recent months. Mary Crotty of Canton experienced it. “I live on social security and I’m out $1,600 and I’m goin...

As Connecticut voters take a breath after an unusual and consequential Election Day, a lot of them are taking stock in what they were a part of Tuesday. And they are also looking to the future. What’s On Your Mind? Call us at (860) 880-2844. On a chilly November day, many people in Connecticut did what they felt they had…

Connecticut voters told NBC Connecticut on Tuesday what they hoped to see come out of the election this year.

“I retired this year and I planned on traveling a lot.” Jay Goff’s sentiment is very relatable in 2020. “Well, I was in IT most of my career, so I was really looking forward to retiring and getting out of the corporate world,” Goff said. Goff, of Stafford Springs, was planning on retiring, but not this soon. He lost his…

Customer service plays a huge role in where we spend our money. An excellent experience can create a lifelong customer, while a poor interaction may lead you to declare you’ll never again do business with a particular company. NBC Connecticut Responds hears from frustrated consumers every day, but the complaints to our hotline have more than ...

Postponed plans. Cancelled trips. Social distancing. Life has changed drastically since the start of the coronavirus crisis. The NBC Connecticut Responds team has received more than double the complaints from consumers this year compared to last. In many cases, we’ve heard from people frustrated by a company’s customer service. Taylor Renaud of New...

“Just this year is my first one,” said high school senior Madison Chelgren as she sat with friend and classmate Darius Cummings. The students sat down with NBC Connecticut to talk about the diversity in teaching they’ve had throughout their educational experience. The pair both said teachers of color were few, with Chelgren explaining her World Rel...