Investigations

Connecticut State Police Jan 20

State Police Sergeant Applies for Accelerated Rehabilitation

A Connecticut State Police sergeant arrested for getting in a crash and leaving the scene has applied for a diversion program for first-time offenders. The incident from last July involving Sergeant C...

Amazon Jan 18

Mansfield Residents Say Amazon Delivery Delays Continue
Cannabis in Connecticut Jan 10

Architect of CT Cannabis Bill Talks About Our State's Retail Rollout

avelo airlines Jan 6

Diversion Tactics: New Airline Has Multiple Flights Directed Elsewhere New Year's Eve

NBC Connecticut Investigates has confirmed from Avelo Airlines that five of its flights were diverted on New Year’s Eve from Tweed to Bradley Airport. Passengers we spoke with say they were left...
wrong way crash Jan 5

Wrong-Way Driving Crashes a Longstanding Problem in Connecticut

Connecticut set a new record with 23 wrong-way fatalities in 2022. The state has been looking at possible solutions to this issue for some time – long before the fatal crash involving Rep. Quent...
Resolutions Jan 4

Looking for ‘Fitter Me in 2023?': Understand Gym Contract Before Committing

Fitness always seems to be at the top of New Year’s resolutions lists. If you plan on signing up for a gym, make sure you read the fine print before you sign on the dotted line or click accept to the ...
Crumbling Foundation Jan 2

UConn Receives Grant to Continue Work With Crumbling Concrete

A serious funding boost for UConn scientists researching our state’s crumbling concrete problem. Congressman Joe Courtney says UConn will receive $4 million to continue its work on preventing, detecti...

NBC CT Responds Dec 30, 2022

NBC CT Responds Recoups More Than $55K for Viewers in 2022

As we near the end of the year, we hope you and yours have something to celebrate. Here at NBC Connecticut, we continue to cheer for our NBC CT Responds team, which works tirelessly to resolve your consumer complaints. Since 2016, we’ve had a producer helping viewers solve your consumer complaints. This fall, our team once again has a full-time&#82...
Crumbling Foundation Dec 29, 2022

CT Crumbling Foundations Advocate Also Helping Out In Ireland

You’d think our state’s crumbling concrete crisis would be uncommon. But it, in fact, appears to be even worse in some other countries. That’s why a Connecticut woman who has confronted this issue here went overseas to Ireland to share what our state has done to make homeowners whole again. Debbie MacCoy has advocated for hundreds in Connecticut de...
Southwest Airlines Dec 28, 2022

Traveling for New Years? Stuck in Southwest Saga? Expert Offers Tips

The Southwest saga continues. It’s been nearly a week since bad weather hit across the country and largely airlines have gotten back to normal, but not Southwest. As the U.S. Department of Transportation investigates, here’s how one travel expert, the founder of Scott’s Cheap Flights, Scott Keyes describes the operational chaos: “I think the best w...
Southwest Airlines Dec 27, 2022

Southwest Flight Cancellations: What Passengers Need to Know

Ten Southwest flights were canceled out of Bradley International Airport Tuesday. A day earlier, the carrier had canceled roughly 70% of its schedule around the country. If not you, you probably know of someone whose flight was cancelled. And with reduced operations the next couple of days, there seems like no end in sight for folks looking to rebo...
holiday gifts Dec 26, 2022

Experts: Don't Like a Gift? Don't Wait to Return It

During the season of giving, lots of gifts get exchanged. Chances are there’s something you or someone else might not like. As you start thinking about returns, Temple University Associate Professor of Marketing Sheri Lambert says many companies are now charging customers for return shipping. It just happened to NBC CT Responds consumer reporter Ca...
NBC CT Responds Dec 23, 2022

Don't Lose Out on Your Hard-Earned Cash as FSA Deadline Looms

Time is ticking to use your flexible spending funds. Every payday, millions of workers put money into their accounts to pay for certain out of pocket health expenses, but many don’t spend it and each year billions of dollars are given up. It’s a wise investment to put tax free cash into your flexible spending account, so don’t lose...
crumbling concrete Dec 22, 2022

Report Finds No Major Issues With Public Building Foundations

A new report suggests the crumbling concrete problem in our state will not be a big issue for most larger buildings. The company that funds repairs for hundreds of residential property owners with crumbling basements conducted a survey of 100 public use buildings in Northeast Connecticut – the area hardest hit by the concrete crisis. In all, ...
gift cards Dec 22, 2022

NBC CT Responds Investigates Gift Card Grievances

If you’re looking for a last-minute gift idea, gift cards are an easy get. But NBC CT Responds and our colleagues across the country have received more than 30 complaints about Vanilla gift cards just this year alone. “The lady tried it a couple of times, swiping it and it wouldn’t go through, so she said call the company,”...
NBC CT Responds Dec 20, 2022

Holiday Travel Tips to Keep Spirits Bright

The song says, “I’ll be home for Christmas.” Whether or not that comes true for millions of Americans this holiday, depends on that winter storm we’ve been talking about.
NBC CT Responds Dec 16, 2022

‘It's Much Bigger than Anyone Understands:' Warning Signs of Romance Scams

From pandemic precautions keeping folks in their homes, feeling alone during the holidays, or whatever the case, people can feel isolated. That’s when romance scammers strike. Earlier this year, a Naugatuck woman shared her story with NBC CT Responds consumer reporter Caitlin Burchill. “One day this really handsome guy sent me a message — ‘He...
NBC CT Responds Dec 9, 2022

Avoid Holiday Shopping Headaches: Check Third-Party Seller Policies at Checkout

If you’re shopping online this holiday season, you’re going to want to do a double check when you check out after hearing this woman’s story. Deborah Taylor reached out to our NBC Responds team near Washington, D.C. when she couldn’t get a refund for a treadmill. Taylor bought the treadmill on Walmart.com after she recently had both of her......
Coventry Dec 8, 2022

Lawmaker Addressing Abandoned Land Issue After NBC CT Responds Investigation

Who is responsible if trees fall from abandoned land onto an occupied home? It’s a question State Rep. Tim Ackert is mulling over after watching an NBC CT Responds investigation. The Republican lawmaker says he’s thinking of drafting legislation, too. This week, we were there when Ackert met with the Coventry man featured in the NBC CT Responds rep...
Amazon Dec 7, 2022

Delivery Delays: Mansfield Residents Say Amazon Packages Ship Sooner to Nearby Towns

A tight-knit Connecticut community is up in arms about Amazon after online shoppers spotted what they say is a sluggish transit trend in town. “If you’re paying for a service, you should be getting that service,” said Marie Schlehofer, an Amazon Prime member who lives in the Mansfield village of Storrs. Lots of folks rely on online shopping during....

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