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The Latest
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How to protect your child's personal information after PowerSchool data breach
Many parents were alerted this week that PowerSchool had experienced a data breach. PowerSchool is a tech software that – according to some letters from superintendents to parents – is used in 9 out of every 10 Connecticut schools. In some cases, students’ social security numbers were stolen in the breach. Cyber ... -
NBC CT Responds gets $132K+ back to consumers in 2024
NBC CT Responds has your back. In 2024, our team recouped $132,750.73 for viewers, a hefty increase from $99,961.24 in 2023. And, our work continues in the new year! If you have a consumer issue that you’ve tried to get a handle on, but you’re not making headway, click here to fill out NBC CT Respond’s consumer complaint form. We… -
Don't lose your cash: Spend FSA contributions before 2025
If you’ve set aside money for a flexible spending account (FSA), an account balance typically expires at the end of the year. In simpler terms: it’s use it or lose it. An FSA is a pre-tax account designed to help with your medical expenses. As 2025 nears and you have an FSA, go check your balance and understand your...
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Another family accuses cemetery of moving loved one's body
Last month, NBC CT Responds reported on a cemetery accused of moving buried bodies without telling their loved ones. And since that investigation aired, our team has heard a similar story from yet another family. “I think the families who are going through the grieving process need to be able to have some closure,” said Adam David. David, of Holyok... -
‘Oopsie, we made a poopsie!' CT woman's toilet paper sweepstakes win taken away
A year’s worth of Charmin toilet paper seemed too good to be true for a Connecticut resident who received an error message and a $2 coupon instead.
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Here's what you need to do when you get a surprise medical bill
This week’s big headline: thousands of people living in Connecticut will soon have their medical debt forgiven. But most Connecticut residents aren’t in that boat. So what do you do if you get an unexpected medical bill? Consumers’ Checkbook said surprise bills are an ongoing and growing problem. The nonprofit helps consumers save money and m... -
Traveling to or through the UK? There's a new form you need to fill out
If you’re traveling to the United Kingdom next year, there’s a new form Americans must fill out. You’ll need an electronic travel authorization (ETA) from the UK government beginning Jan. 8. This will be electronically linked to your passport and is valid for two years, or until your passport expires. The UK says this will enhance their security. I... -
Beware of shady shipping, job scam texts this holiday season
The holiday season is a busy one and bad actors are trying to take advantage of that. If you have been receiving unsolicited texts about package deliveries and other topics, you’re not alone. Just ask NBC CT Responds Consumer Reporter Caitlin Burchill. She has received multiple just these last two weeks. And if they’re messing with someone who inve... -
Montville business owner calls NBC CT Responds when $36K purchase doesn't arrive
A Montville small business owner has been in a bind. Shierka Billips spent almost $36,000 on a printer to expand her business, SVG on Demand. But she never received it, so she called NBC CT Responds for help. Billips purchased the printer from OmniPrint International, a California-based company, at a tradeshow this spring. She said she was told to ... -
Feds urge people to encrypt messages: how do we do that?
The FBI and others are now recommending that Americans send encrypted messages while texting or emailing someone. This comes after officials told NBC News that there was an unprecedented cyberattack on American telecommunications companies by China. NBC CT Responds breaks down how we do that. Sending encrypted text means the data gets scrambled as ... -
Bristol company's noise level still out of compliance, health district says
The debate over a low frequency sound coming from a Bristol facility continues to make noise. On Tuesday, Kevin Ainsworth, a lawyer representing the Bristol-Burlington Health District, said the latest’s improvements made by Reworld have not decreased noise coming from induced draft fans. He said on Dec. 6, “the BBHD took some acoustical measurement... -
Holiday shopping money-saving tips for Black Friday and beyond
While Black Friday looks a lot different than the lines, crowds and chaos of the past, it still marks the start of the holiday shopping season. “Black Friday and Cyber Monday really are the best time of year to get the biggest discounts on pretty much everything,” said Samantha Gordon, the deals editor for Consumer Reports. But if you...... -
What shoppers should do before Black Friday
As tables are getting set for Thanksgiving feasts, some folks are starting to think ahead to Black Friday sales. Planning ahead is the best thing you can do before Black Friday. Shopping experts say this not only helps you stay on budget, but it can keep you from being swindled too. How so you ask? Samantha Gordon, the deals editor…
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Harborside Inn guests stuck in insurance claim stalemate a year after fire
It was a fire that sparked a state of emergency on Block Island. In August 2023, the historic Harborside Inn burned to the ground. One year later, the aftermath of the flames forced a local couple to reach out to NBC CT Responds for help. Dan and Nancy Collins, of Cheshire, were among the last guests to stay at the…
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Frontier settlement means customers could be owed some money
Frontier customers could soon be owed some cash. On Tuesday, the Office of Consumer Counsel (OCC) said a settlement with the communications company has been approved after Public Utilities Regulatory Authority (PURA) found Frontier repeatedly failed to meet the state’s quality of service standards. As part of the settlement, customers impacted by a... -
‘Is your loved one really where you believe they are?': A cemetery investigation
It’s hard enough having to say goodbye to a loved one, but NBC CT Responds spoke to families who say the pain persists when that loved one is not in their final resting place. Just ask Adrienne Porzycki of Southington. She reached out to our consumer team after her family says they learned her father’s casket was moved to...
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Bristol facility says they're updating fans blamed for nagging noise
There could soon be some relief for Bristol residents and beyond frustrated by a low-frequency sound. Reworld, the trash-to-energy facility, said it has ordered new parts for induced draft fans, which are believed to be causing the noise. Those will be installed later this month. The company included this information in paperwork filed Wednesday to...
