NBC CT Responds

The Latest

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  travel insurance Nov 2, 2020

  Stafford Springs Man Stuck in Months-Long Travel Insurance Claim

  “I retired this year and I planned on traveling a lot.” Jay Goff’s sentiment is very relatable in 2020. “Well, I was in IT most of my career, so I was really looking forward to retiring and getting out of the corporate world,” Goff said. Goff, of Stafford Springs, was planning on retiring, but not this soon. He lost his…
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  NBC CT Responds Oct 29, 2020

  Zero to Five Stars: How Would You Rate Customer Service During the Coronavirus Crisis?

  Customer service plays a huge role in where we spend our money. An excellent experience can create a lifelong customer, while a poor interaction may lead you to declare you’ll never again do business with a particular company. NBC Connecticut Responds hears from frustrated consumers every day, but the complaints to our hotline have more than ...
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  NBC CT Responds Oct 24, 2020

  New Britain Woman Waits Months for Travel Refund

  Postponed plans. Cancelled trips. Social distancing. Life has changed drastically since the start of the coronavirus crisis. The NBC Connecticut Responds team has received more than double the complaints from consumers this year compared to last. In many cases, we’ve heard from people frustrated by a company’s customer service. Taylor Renaud of New...
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  NBC CT Responds Aug 27, 2020

  Sports Leagues, Other Cancellations During COVID-19 Crisis: Can You Get Your Money Back?

  The pandemic has impacted everything from our plans to our pocketbooks. But what happens when activities we signed up for had to be canceled? Can you get your money back? Marilyn Tilley and Val Fusick reached out to NBC Connecticut will their concerns. The friends have been adult volleyball teammates for years, but like most everything back in Marc...
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  nbc connecticut responds Jan 3, 2020

  Burlington Family Surprised With a Bill for a Pre-Paid Funeral

  Lawrence Keller of Burlington said his parents Frederick and Helen Keller prepared well for their final resting place, but the family received a surprise bill after discovering the headstone engraving for their mother was not included in the pre-paid funeral package. “It’s always tough to see a parent decline,” said Lawrence Keller.  A debilit...
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  Holiday Returns Dec 29, 2019

  Connecticut Consumers Urged to Return Unwanted Gifts ASAP

  Connecticut’s Department of Consumer Protection is urging consumers to return or exchange unwanted holiday gifts as soon as possible. The agency typically receives about 500 complaints about refunds, credit, and exchanges each year. But the agency received 714 complaints in 2019. ″“We’re encouraging consumers to handle any returns or exchanges as s...
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  NBC Dec 22, 2019

  Enfield Woman Shells Out Thousands on Airfare to See Dying Mother

  Donna Witkins was caught off guard when she got the call that her mother was dying. She ended up spending more than $6,000 to get to her. She reached out to NBC Connecticut Responds to share her story in hopes that others learn from her experience.
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  Dec 20, 2019

  Romance Schemes Are On The Rise, Costing Online Daters Millions

  Catfishing is a growing trend in the cyberworld as scammers create fake profiles to fish people into relationships for love and money.
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  consumer Dec 20, 2019

  Beware of Gift Card Thieves, FTC Warns

  With Christmas just around the corner, you may be thinking about gift cards. While they’re popular and convenient, they’re also a popular way for thieves to steal your money. That’s because gift cards are like cash.  If you buy one and use it, you might not get your money back.  The Federal Trade Commission said one thing consumers should...
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  NBC Dec 5, 2019

  Carfax Caution: Vehicle History Report May Not Tell the Whole Story

  A Vernon woman spent $20,000 a pre-owned 2013 Ford Edge SUV that she believed had a clean accident record. But years after she purchased it in 2016, she learned that wasn’t the case.
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  NBC Nov 22, 2019

  Black Friday & Cyber Monday: Is it a Real Deal?

  Holiday shopping can be time consuming and costly, especially when you’re bombarded with an overwhelming amount of Black Friday and Cyber Monday deals.
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  NBC Nov 9, 2019

  Wallingford Man Says Driveway Paving Job Was Incomplete

  Dozens of viewers reached out to NBC Connecticut Responds with complaints about paving companies’ performance, ranging unsatisfactory work to not finishing the job. Experts say there are steps you can take if you’re faced with those kinds of problems.
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  Thea Digiammerino Nov 3, 2019

  What Kind of Storm Damage is Covered by Insurance?

  After a storm, it’s important to find out what kind of damage is covered under your insurance policy.
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  NBC Oct 20, 2019

  Plymouth Couple Says Wedding Plans Hit A Financial Snag

  Keri Mingle and fiancé Jeff Harper wanted a big wedding, but finances forced the couple to cancel the event. When they had a hard time getting back the money they paid toward the venue, they turned to NBC Connecticut Responds for help.
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  Oct 18, 2019

  Lawmakers, Health Officials, and Law Enforcement Tackle Vaping Epidemic

  Vaping has been marketed as a way to help you kick the smoking habit, but a new study out of New York University finds exposure to nicotine from e-cigarette vapor could cause lung cancer and potentially bladder cancer in mice.
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  NBC Oct 1, 2019

  Federal Investigators Looking into Headrest Complaints with Jeep and Dodge Vehicles

  The National Highway Traffic Safety Administration has launched a preliminary investigation into 128 complaints related to potential safety issues with Jeep and Dodge vehicles.
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  NBC Sep 16, 2019

  Do You Know What's in Your Gas Tank?

  Bad fuel can make a mess of your car and leave you with costly repairs.