The two top officials at Metro-North Railroad and ConEdison said they're working together to prevent future power problems like the one that disrupted service along the busy commuter rail line last month.
ConEdison President Craig Ivey and MTA Metro-North Railroad President Howard Permut testified on Monday in Bridgeport during a congressional field hearing organized by Connecticut Sen. Richard Blumenthal.
Ivey said a forensic analysis should be completed by early November to determine what caused an electric feeder cable to fail on Sept. 25, forcing the railroad to reduce rail service by half. The disruption lasted 12 days.
Ivey told the subcommittee on Surface Transportation and Merchant Marine Infrastructure, Safety and Security that ConEdison had "not seen failures on these feeders" and the outage was "something we've not seen in our history."
The exact credit amounts will vary. They will be based on the type of ticket you have and the purchase price.
The following information is from Metro-North:
Customers with monthly tickets for September and October can begin applying for this credit on October 20, when November monthly tickets go on sale.
Monthly customers who hold both a September and October ticket should apply for the credit for both tickets at the same time.
For New Haven Line customers who submit both tickets for credit toward the purchase of a November monthly, Metro-North will honor New Haven Line November monthly tickets for travel beginning October 20.
For Mail&Ride customers, the credit will automatically be applied to their December monthly ticket.
WebTicket customers should visit a ticket window in order to receive this credit.
Customers can choose to apply for the credit at any time between the dates listed above and March 31, 2014.
There will be no processing fee charged for these credit transactions.
To provide the credit, Metro-North will open more ticket windows with extended hours at select outlying New Haven Line stations and in Grand Central Terminal beginning October 21.
There will also be special temporary locations/windows set up at Stamford Station and in Grand Central to handle credit processing.
Credit for weekly tickets began on October 9
Weekly tickets will be accepted for credit from October 9 to March 31, 2014 at all New Haven Line and Grand Central ticket windows and additional locations & times indicated below.
Weekly tickets valid from September 21 to 27 and September 28 to October 4 can each be submitted for a 100 percent credit toward the purchase price of a future ticket.
Customers will be required to surrender their ticket to apply the credit.
Credit for monthly tickets begins October 20.
Monthly tickets will be accepted for credit from October 20 to March 31, 2014 at all New Haven Line and Grand Central ticket windows, as well as additional locations.
Monthly tickets for September and October will be prorated for the cost of the rail service portion only as follows:
September and October monthly tickets can be submitted individually or combined for a credit toward the purchase of one monthly ticket.
All monthly ticket customers are urged to purchase their November ticket early.
If customers submit both their October and September monthly tickets for credit toward their November ticket, in this case only, the New Haven Line November ticket will be valid starting October 20.
Customers will be required to surrender their September and October monthly tickets to apply the credit.
MetroCard: Customers holding a monthly ticket with a MetroCard can submit their credit request at a later time if there is still value on the MetroCard. Metro-North ticket windows cannot transfer MetroCard value. The MetroCard value can only be transferred to another card at Subway station booths.
Mail&Ride Customers: The appropriate credit will be automatically applied to the purchase of your December monthly ticket. Customers who opt out of the Mail&Ride program for the December monthly should contact Mail&Ride at 511 (outside of NYS, 877-690-5114).
WebTicket Customers: Ticket holders will have to go to a ticket window for a credit towards the purchase of a future ticket.
Where To Go To Get Your Credit:
Metro-North will have more ticket windows in operation with extended window hours at select New Haven Line stations and in Grand Central Terminal beginning October 21 through November 1.
More Ticket Windows/Extended Hours from October 21 through October 25:
The number of current ticket windows in Grand Central and at outlying New Haven Line stations will be increased.
Outlying locations will have extended hours as follows:
Stamford Station: Thursday, October 24: Two dedicated windows will be open from 6 a.m. to 8 p.m. in Stamford Station where customers can apply for monthly and weekly credits toward a future ticket.
Grand Central/Vanderbilt Hall: October 28 to November 1: Eight temporary, dedicated locations will be open on the west side of Vanderbilt Hall from 6 a.m. to 8 p.m., where New Haven Line customers can apply for monthly and weekly credits toward the purchase of a future ticket.
For any questions about the credit process, call customer service at 877-690-5114.