Why'd the Agent Do That?

I’ve been getting this question a lot lately. People explain a situation related to a real estate agent acting in a certain way, saying something, or specifically doing something and they say “Why’d the agent do that?”

This doesn’t usually come across as a positive question. The inquirer is asking because they are miffed, annoyed, or exasperated with something that’s happened. I think I’m seeing this question asked more recently because the market is getting tougher for all parties involved. Sellers aren’t getting the prices they thought they might get, buyers want more, there are fewer transactions for Realtors, mortgage brokers, and attorneys to share. A tougher market changes people’s behaviors, which is exhibited in a variety of ways. Not all of these behavior changes are positive.

Based on the Realtor Code of Ethics, I’m not allowed to comment on anything that will “bring dishonor to the real estate profession.” Take that for what you will. My response to the “why’d the agent do that” question is some form of “Real estate agents are all independent contractors and run their businesses differently. You’ll see varying levels of professionalism, as you would in any type of occupation.”

I really can’t speak for other people’s actions in my industry. I can only defend my own business and practices. I always encourage my clients to come to me with questions and comments and speak frankly with me regarding how I’m doing when representing them. I would encourage you to do the same if you have specific questions about your agent’s actions. If you find that you’re not getting the answers you want, behavior is not being changed to a more positive light, or something is just really off, contact the agent’s broker. It’s in their best interest to help you resolve the issue.


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