AT&T's record of making timely repairs to out-of-service customers has drawn the frustration of Gov. M. Jodi Rell.
Ninety percent of out-of-service calls are supposed to be resolved within 24 hours, but AT&T has failed to meet that standard every month between April 2001 and March 2008, Rell said.
The Department of Public Utility Control has failed to enforce the 24-hour standards and that's a big problem, Rell said.
"So many of the more than 1.6 million AT&T land-line customers in Connecticut are senior citizens who depend on their telephone service for contact with medical providers, emergency services, friends and family," Rell said.
She's now calling on AT&T and the PUC need to immediately begin to work to to improve repair time for out-of-service customers and establish and maintain a higher level of customer service.
