Dispatchers with Frontier Communications were immediately flooded with calls from customers who had lost elements of their service – including Internet, cable, landline phone service and voicemail – when the company took over AT&T U-Verse more than a week ago.
Residents in Plainville, a town affected by the swap, have been vocal about their complaints.
“I took half a day off and they never showed up,” said Deborah Sirois, venting her frustrations with the new service. “They sent a technician yesterday to install cable that I had already. I still don’t have voicemail.”
“I know it was working and now it’s not,” said Frank Robinson, another Plainville resident. “I’m just going to start looking into other carriers.”
In Plainville, that means Comcast, the parent company of NBC Universal and NBC Connecticut. But Comcast customers have had problems too.
“It’s mostly the service. It just goes in and out,” explained Juan Santos, who said he switched to Comcast from AT&T U-Verse because of the price and quality of Internet access.
On its Facebook page, Frontier is offering explanations, apologies and help to its customers, some of whom are threatening not to pay until their service is properly restored.
