Anthem Backlog is 'Being Reduced'

By Jeff Saperstone
|  Friday, Jan 31, 2014  |  Updated 6:56 PM EDT
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The January payment deadline is here.

The January payment deadline is here.

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Anthem Blue Cross Blue Shield's January payment deadline is here.

 
The insurance company's enrollment problems in January caused massive headaches for consumers across the state. Many waited weeks to get their insurance cards with few answers.
 
The backlog at Anthem happened as thousands of new Affordable Care Act enrollees were signing up to get covered by January 1.
 
The company moved the January payment deadline twice.
 
Anthem won't say whether they've been able to process 100% of those applications to this point. 
 
"Our members are receiving their premium payment letters and ID cards are moving out the door," said Sarah Yeager, a spokesperson for Anthem. "We are making progress every day and the backlog is being reduced."
 
The Connecticut Insurance Department said the situation is improving.
 
Anthem is now processing February premium payments which also include a new batch of Obamacare enrollees. The company has now extended the February payment deadline from the 1st to the 10th for new members.
 
The Insurance Department has been on the phone with top Anthem officials every day since the issue unfolded in early January.
 
"For the indefinite future we will be doing this daily, keeping the pressure on," said Anne Melissa Dowling, the Deputy Insurance Commissioner.
 
While patients may have just received their ID cards there is another worry. Many of them paid cash for medication and doctors appointments in January. If you did there are forms available to be able to get reimbursed.
 
 

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