Frontier to Give Customers $50 Credit - NBC Connecticut

Frontier to Give Customers $50 Credit

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    NEWSLETTERS

    Frontier Problems Outrage Customers

    A Plainville couple is still waiting for their phones back after Frontier took over for AT&T Connecticut Uverse customers. (Published Wednesday, Oct. 29, 2014)

    After receiving complaints from customers who were switched from AT&T Connecticut to Frontier Communications this week, the company says it will issue $50 credits to all FrontierTV Powered by U-Verse customers.

    The switchover began on Saturday and almost immediately, some customers complained about internet and phone service, as well as problems with accessing high definition and standard definition channels, including NFL Redzone and Cartooon Network.

    The company has been posting updates on its Facebook page.

    "We are aware that customers are continuing to see pixelation and audio issues. Our engineers are reconvening to look into the issue and we will provide status updates here as soon as they are available," the company posted on its Facebook page on Wednesday morning.

    Frontier Communications Takes Over AT&T Connecticut

    [HAR] Frontier Communications Takes Over AT&T Connecticut
    Transitions has issues but company promises to address them
    (Published Monday, Oct. 27, 2014)

    Frontier announced the credit Wednesday night.

    "Connecticut: You spoke, we listened. Because some of our FrontierTV Powered by U-verse customers have experienced service interruptions, ALL [FrontierTV Powered by U-verse] customers will automatically receive a $50 billing credit by year-end. You do NOT need to contact us to receive this credit. Customers who experienced any substantial broadband disruption will receive a bill credit for the time without service," a Facebook post said.

    The company 99 percent of customers experienced no service interuptions during the switchover, and for those who did, the problems are being addressed as quickly as possible.

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