Anthem is now offering current and former policy holders, dating back to 2004, free credit monitoring identity repair assistance after the massive cyber attack.
The company is offering free credit monitoring through AnthemFacts.com, as of 2 p.m. on Friday.
Affected members can start accessing the services before receiving notification through the mail from Anthem, which will be sent in the coming weeks.
The free identity protection services provided by Anthem include:
- Identity Theft Repair Assistance: Should you experience fraud, an investigator will do the work to recover financial losses and restore your credit. This assistance will cover any fraud that has occurred since the incident first began.
- Credit Monitoring: At no cost, members can also enroll in credit monitoring, which alerts consumers when banks and creditors use their identity to open new credit accounts.
- Child Identity Protection: Child-specific identity protection services will also be offered to any members with children insured through their Anthem plan.
Identity theft repair services are available to Anthem members who believe they might have experienced fraud. For members who have been impacted by the cyber-attack, the services are automatically available and do not require enrollment. Visit AnthemFacts.com to learn how to access these services or access identity theft repair services by calling 877-263-7995.
Additional protection is available through credit monitoring services, but a member must actively enroll because you must provide your personal information and consent to have your credit monitored. Enroll at any time during the 24-month coverage period and earn how to sign up at AnthemFacts.com.
Members who do not have access to the Internet or who prefer telephone service may call 877-263-7995 for assistance.
Local
Spanish-speaking members may access information at AnthemInforma.com, or receive assistance in Spanish at 877-263-7995.
Phone lines will be open from 2 to 9 p.m. on Friday, and regular hours are Monday to Saturday, 9 a.m. to 9 p.m.
From Monday, Feb. 16 to Friday, Feb. 20, the call center will be open extended hours from 9 a.m. to 11 p.m.
Members who have provided e-mails to Anthem and have opted in to receiving communications may receive an e-mail directing them to visit AnthemFacts.com to sign up for services. This e-mail is scheduled to be distributed the week of Feb. 16 and will not ask for personal information or link to any websites other than AnthemFacts.com.
Anthem said the initial investigation indicates that the member data accessed through the hack includes names, member ID numbers, dates of birth, Social Security Numbers or Health Care Identification Numbers, addresses, telephone numbers, email addresses and employment information.
The company is in the process of conducting an extensive IT Forensic Investigation to determine which members are impacted and said they are not aware of any fraud that has occurred as a result of this incident.
Policy holders will not need a new member ID card or number, according to Anthem.
Anthem will also offer identity theft insurance. For individuals who enroll, the company has arranged for $1,000,000 in identity theft insurance, where allowed by law.
