NBC CT Responds

Some Hartford residents haven’t been getting their mail delivered regularly for weeks now. And, it’s causing problems, especially during the coronavirus crisis. “Personally, I got an unemployment letter back late because I didn’t get my mail in time,” said Maureen Leahy, who lives in the impacted Girard Avenue apartment complex called “Girard on the Park.” Leahy says Jan. 29...

Our survey suggests COVID-19 has not aided customer service -75% of respondents said customer service has worsened during the pandemic.

Forced to confront long hold times, uninformed employees, and unresolved disputes, consumers around the country are sharing frustration with the state of customer service in 2020. Many families we heard from are surrendering to lousy customer service and leaving money on the table – in the middle of an economic recession. Those are the key findings of a new nationwide…

In Connecticut, there have been more than 40 recorded puppy scams in 2020 costing residents more than $26,000.

“I retired this year and I planned on traveling a lot.” Jay Goff’s sentiment is very relatable in 2020. “Well, I was in IT most of my career, so I was really looking forward to retiring and getting out of the corporate world,” Goff said. Goff, of Stafford Springs, was planning on retiring, but not this soon. He lost his…

Postponed plans. Cancelled trips. Social distancing. Life has changed drastically since the start of the coronavirus crisis. The NBC Connecticut Responds team has received more than double the complaints from consumers this year compared to last. In many cases, we’ve heard from people frustrated by a company’s customer service. Taylor Renaud of New Britain is one of those customers....

Customer service plays a huge role in where we spend our money. An excellent experience can create a lifelong customer, while a poor interaction may lead you to declare you’ll never again do business with a particular company. NBC Connecticut Responds hears from frustrated consumers every day, but the complaints to our hotline have more than doubled this year...

The pandemic has impacted everything from our plans to our pocketbooks. But what happens when activities we signed up for had to be canceled? Can you get your money back? Marilyn Tilley and Val Fusick reached out to NBC Connecticut will their concerns. The friends have been adult volleyball teammates for years, but like most everything back in March, their…

Cristina Miranda with the Division of Consumer and Business Education at the FTC warned consumers that cybercriminals have their eyes on gift cards.

With Christmas just around the corner, you may be thinking about gift cards. While they’re popular and convenient, they’re also a popular way for thieves to steal your money. That’s because gift cards are like cash.  If you buy one and use it, you might not get your money back.  The Federal Trade Commission said one thing consumers shouldn’t...