Caitlin Burchill has been NBC Connecticut’s consumer reporter since 2022. As a member of the NBC CT Responds team, she investigates consumer complaints, recoups viewers’ hard-earned cash, and empowers them to be savvy consumers, too.
In just six months in this position, she changed the policy of a major cruise line and an undercover investigation pushed our state’s international airport to make parking garage safer. In 2023, she and the rest of the NBC CT Responds team helped recover more than $100,000 for Connecticut consumers.
This role is a natural transition for Caitlin after asking the tough questions and advocating for community members while covering breaking news and the “big stories” around the state for NBC Connecticut for more than three years.
Caitlin’s breaking news reporting at NBC Connecticut was recognized when she and her colleagues won a 2023 New England Emmy for best larger market morning newscast. She has been nominated for other Emmy awards while working in both Connecticut and in Utah.
Before returning to New England, Caitlin was a reporter and fill-in anchor at KSL in Salt Lake City, Utah. There she covered raging wildfires, a Utah Jazz playoff run, and everything in between. Caitlin’s coverage of the Route 91 Harvest Country Music Festival tragedy in Las Vegas received recognition from the Utah Society of Professional Journalism.
Caitlin began her journalism career behind the scenes in Boston and later as a reporter and anchor in Bangor, Maine. She was born in Walpole, Massachusetts and captained the volleyball team at Colby College in Waterville, Maine. Go MULES!
Caitlin is a board member for Girls on the Run Greater Connecticut. When she is not working, she hopes to be cheering on Boston sports teams, relaxing on a boat on Cape Cod, or mapping out her next travel adventure.
If you have a consumer problem, submit your complaint to NBC CT Responds here.
The Latest
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Windsor woman gets out of traffic ticket trouble with help of NBC CT Responds
A Windsor woman hadn’t traveled to New York, but she wound up in legal trouble there involving a car she no longer owned. For months, notice after notice came to Shirley Keeler’s Windsor home that said she had to pay a fine for an unregistered vehicle, or she may be subject to additional penalties like possible arrest or imprisonment....
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Cold consumers get heat back after NBC CT Responds report
NBC CT Responds is hearing from more customers who have been left out in the cold since the team first reported issues with Uncas Gas Tuesday. Some customers tell us their monthly automatic propane deliveries never arrived, leaving them without heat for days and without answers, too. Uncas Gas blames staffing issues and extended periods of cold for the delivery…
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Getting calls that you have a pending loan application? You're not alone
Lots of folks are getting calls that they have a pending loan application. But in most cases, they never applied for a loan recently. The Better Business Bureau says it has received 500 reports of these aggressive calls targeting consumers since November. The husband of NBC CT Responds Consumer Reporter Caitlin Burchill says he has received seven of these voicemails…
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Some Uncas Gas customers without heat, unsure of next propane delivery
Some Connecticut consumers say they’ve been left out in the cold – literally. It’s been days since they’ve had heat. Their monthly propane delivery never arrived. So, they reached out to NBC CT Responds. The Fazekases say they’ve been Uncas Gas customers for more than two decades and have had no problems with the company’s automatic delivery program. Until...
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Tax filing time: free tax resources available for CT residents
It’s hard to believe it’s that time of year again. Time to start thinking about filing your taxes. There are free resources to help some Connecticut residents. IRS Direct File This year, the IRS is piloting a new, free service in Connecticut called “Direct File.” The online software’s data input tool guides taxpayers through the filing process with virtual...
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Tips to make sure your CA wildfire donations get into the right hands
As fires continue to rage in California, it’s natural to be compelled to help. But which charities can you trust? The following charities have been vetted by NBC News: The charity assessment organization, Charity Navigator, has also created a list of nonprofits responding to the fires. Its list is broken down into categories of who the highly rated charity...
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How do you know a notice to join a class action lawsuit is legit?
There’s lots of talk online right now about the Verizon class-action settlement. People who received a payment this week have been poking fun at the small payout amount. But as other companies are embroiled in legal trouble, how do you know when you receive a notice to join a class action lawsuit that it’s legit? NBC CT Responds has...
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How to protect your child's personal information after PowerSchool data breach
Many parents were alerted this week that PowerSchool had experienced a data breach. PowerSchool is a tech software that – according to some letters from superintendents to parents – is used in 9 out of every 10 Connecticut schools. In some cases, students’ social security numbers were stolen in the breach. Cyber security experts recommend safeguarding your children’s information...
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NBC CT Responds gets $132K+ back to consumers in 2024
NBC CT Responds has your back. In 2024, our team recouped $132,750.73 for viewers, a hefty increase from $99,961.24 in 2023. And, our work continues in the new year! If you have a consumer issue that you’ve tried to get a handle on, but you’re not making headway, click here to fill out NBC CT Respond’s consumer complaint form. We…
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Don't lose your cash: Spend FSA contributions before 2025
If you’ve set aside money for a flexible spending account (FSA), an account balance typically expires at the end of the year. In simpler terms: it’s use it or lose it. An FSA is a pre-tax account designed to help with your medical expenses. As 2025 nears and you have an FSA, go check your balance and understand your...