Connecticut's Department of Motor Vehicles is working to make it easier for drivers to renew licenses and registrations.
COVID-19 forced the department to switch to an online system and to set up appointments. The department has modernized its system in an effort to catch up on a backlog of needed licenses and other services.
"To be honest, I think the DMV should change and be like this permanently this is a hundred times better this way," said Adam Guarino, a driver who just moved to Connecticut. "I believe everything is better this way is more efficient."
Drivers are able to select a day and time for their appointment online. They must wear a mask inside and outside. Customers are also required to keep a 6-foot distance from other customers.
"COVID-19 pushed us into that new modernization form and that's what we've done," said Tony Guerrera, deputy commissioner with Connecticut's DMV. "We looked at basically a different mold for DMV that's more of a technological mold for DMV."
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"We had a huge backlog which is now obviously all being reduced, we just felt we should extend it a little more," said Guerrera.
Other drivers told NBC Connecticut that they're okay with the deadline and the new system in place.
"It's fine for me, I have no issues with it, as long as I get what I'm doing done, I'm fine with it," said Jerri-Ann Moo of Hartford.
The DMV established a partnership with AAA and Nutmeg Credit Union as another way for drivers to renew their licenses. The department is also waving late fees for qualifying credentials.
