2 CT Stores Affected by Possible UPS Store Breach - NBC Connecticut

2 CT Stores Affected by Possible UPS Store Breach



    2 CT Stores Affected by Possible UPS Store Breach
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    Two Connecticut UPS Store sites could be affected by a national data breach.

    The UPS Store is issuing a warning about a possible data breach that could include 51 locations in 24 states, including two stores in Connecticut.

    The issue is malware and some customer information might have been exposed, including names, addresses, email addresses and payment card information.

    One Connecticut location affected is at 35 East Main Street in Avon. The malware intrusion happened on March 28 and data was secure as of Aug. 8, according to the UPS Store.

    The other local site is 1131 Tolland Turnpike, Suite O, in Manchester. The malware intrusion happened on July 1 and transactions were secure as of Aug. 11, according to the UPS Web site.

    The UPS Store posted online that it, as well as many other U.S. retailers, received a government bulletin about a broad-based malware intrusion that was not identified by anti-virus software.

    After receiving that memo, UPS hired an IT security firm to review its systems, as well as the systems at franchises and that revealed that 51 locations of 4,470 franchised center locations throughout the United States were affected.

    "I understand this type of incident can be disruptive and cause frustration. I apologize for any anxiety this may have caused our customers. At The UPS Store the trust of our customers is of utmost importance," Tim Davis, president of The UPS Store, Inc., said in a statement. "As soon as we became aware of the potential malware intrusion, we deployed extensive resources to quickly address and eliminate this issue. Our customers can be assured that we have identified and fully contained the incident."

    The company is offering identity protection and credit monitoring services to impacted customers. Visit https://theupsstore.allclearid.com. 

    Customers are also encouraged to closely monitor their card account activity and take other steps to help protect themselves outlined in the customer letter below.  The UPS Store representatives are available at 1-855-731-6016 for additional assistance.

    See the full list of affected locations here