• NBC CT Responds October 23, 2020 11:35 pm

    New Britain Woman Waits Months for Travel Refund

    Postponed plans. Cancelled trips. Social distancing. Life has changed drastically since the start of the coronavirus crisis. The NBC Connecticut Responds team has received more than double the complaints from consumers this year compared to last. In many cases, we’ve heard from people frustrated by a company’s customer service. Taylor Renaud of New Britain is one of those customers....

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